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Kalyves.gr

Privacy Policy

Last updated: 18 October 2026

1. Introduction

Welcome to Kalyves.gr.

At Kalyves.gr, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our properties or use our property care and guest services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. Who We Are

Kalyves.gr provides property care, property management assistance and guest services in Kalyves, Crete, Greece.

Data controller: Christos Oikonomakis
Website: https://kalyves.gr
Email: [email protected]
Location: Kalyves, Chania, Crete, Greece

The data controller is responsible for determining how and why your personal data is processed.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact information: Name, email address, telephone number and other details you provide when contacting us.
  • Enquiry information: Details about your accommodation enquiry, property, requested services, dates and specific requirements.
  • Property owner information: Property details, contact information, instructions and information necessary to coordinate inspections, maintenance or property care.
  • Guest information: Information required to respond to accommodation enquiries, coordinate guest services or manage arrangements related to a stay.
  • Communication records: Messages and correspondence exchanged through email, contact forms, telephone, WhatsApp, Viber or other communication channels.
  • Technical information: Information such as IP address, browser type, device information and website activity, where collected by our hosting provider, security tools or analytics services.
  • Cookie information: Information collected through cookies and similar technologies, depending on your consent choices and the website features you use.

Please do not send sensitive personal information unless it is necessary for your request and there is an appropriate legal basis for processing it.

4. How We Use Your Personal Data

We may use your personal data to:

  • Respond to enquiries and requests for information.
  • Provide property care, property management assistance and guest services.
  • Communicate with property owners, guests, service providers and prospective clients.
  • Coordinate property inspections, maintenance, cleaning and other agreed services.
  • Arrange accommodation-related services where applicable.
  • Prepare quotations, proposals, invoices and service agreements.
  • Manage our website, prevent misuse and improve its security and performance.
  • Comply with applicable legal, accounting and tax obligations.
  • Send marketing communications where permitted by law and, when required, with your consent.

We only use personal data for specified, legitimate purposes and seek to collect only the information necessary for those purposes.

5. Legal Basis for Processing

Depending on the circumstances, we process personal data under one or more of the following legal bases:

  • Contract: When processing is necessary to enter into or perform a contract or to take steps you request before entering into a contract.
  • Legitimate interests: When necessary for legitimate business purposes, such as responding to relevant enquiries, protecting our website or maintaining business records, provided your rights and interests do not override those interests.
  • Legal obligations: When processing is required to comply with applicable laws.
  • Consent: When you have freely consented to a specific use of your personal data, such as certain optional cookies or marketing communications.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Contact Forms, Email and Messaging Services

If you contact us through a website form, email, telephone, WhatsApp, Viber or social media, we will use the information you provide to respond to your message and handle your request.

Please be aware that external communication platforms operate under their own privacy policies and terms. When you use these services, some information may be processed by the relevant provider.

We recommend that you review the privacy policies of any third-party messaging or social media services you choose to use.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain security and, where applicable, understand website usage or display third-party content.

Cookies may include:

  • Strictly necessary cookies: Required for core website functions, security or services you request.
  • Preference cookies: Used to remember settings or choices.
  • Analytics cookies: Used to understand how visitors use the website, if such tools are enabled.
  • Third-party cookies: Potentially set by external services embedded in or linked to the website.

Where consent is legally required, non-essential cookies and similar technologies should only be activated after you provide the relevant consent. You can change your preferences through the website’s cookie settings, if available, or manage cookies through your browser.

The specific cookies used depend on the website configuration and the third-party services enabled. We will provide further details through a cookie notice or consent tool where applicable.

8. Sharing Your Personal Data

We do not sell your personal data.

We may share relevant information, where necessary and lawful, with:

  • Website hosting, maintenance and security providers.
  • Email and communication service providers.
  • Property owners, guests or service providers involved in fulfilling your request.
  • Accountants, legal advisers and other professional advisers.
  • Public authorities or other parties when required by law.

Third-party providers may process personal data on our behalf or as independent controllers, depending on the service they provide. Where required, we take appropriate steps to ensure that personal data is handled lawfully and securely.

9. International Data Transfers

Some third-party service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take the steps required by applicable data protection law, such as relying on an applicable adequacy decision or appropriate safeguards.

The actual transfers, if any, depend on the services and providers used by the website and our business.

10. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including the provision of services, handling enquiries, maintaining business records and complying with legal obligations.

Retention periods depend on the type of information and the circumstances. For example:

  • Enquiry and communication records may be retained for as long as needed to respond to your request and manage any resulting relationship.
  • Client, contractual, accounting and tax records may be retained for the periods required by applicable law.
  • Technical and security logs may be retained for a limited period appropriate to security and operational needs.
  • Information processed on the basis of consent will be handled in accordance with the relevant consent and retention arrangements.

When personal data is no longer required, we will delete it or securely anonymise it where appropriate, unless the law requires or permits further retention.

11. How We Protect Your Data

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, secure hosting, software updates, backups and other appropriate safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Subject to the conditions and exceptions under applicable law, you may have the right to:

  • Access your personal data and obtain a copy.
  • Rectify inaccurate or incomplete information.
  • Erase personal data in certain circumstances.
  • Restrict the processing of your personal data in certain circumstances.
  • Object to processing based on legitimate interests or to direct marketing.
  • Data portability where the relevant legal requirements are met.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact us using the details in the “Who We Are” section. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.

13. Third-Party Websites and Social Media

Our website may contain links to third-party websites, booking platforms, maps, social media profiles or other external services.

We are not responsible for the privacy practices or content of websites that we do not control. When you follow an external link, the privacy policy of the relevant provider will apply.

We encourage you to review the applicable privacy information before providing personal data to third parties.

14. Children’s Privacy

Our website and services are not intended to collect personal data from children through general website enquiries without an appropriate legal basis and any required permissions.

If you believe that a child has provided personal data inappropriately, please contact us so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology or applicable legal requirements.

The latest version will be published on this page, together with the date of the most recent update.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Kalyves.gr
Kalyves, Chania, Crete, Greece
Email: [email protected]
Website: https://kalyves.gr

We will review and respond to your request in accordance with applicable data protection law.